Shipping Information

Where We Ship

You can find the current list of countries we ship to below. If your country is not listed, please contact our customer care team before placing your order.

  • Albania 
  • Andorra
  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Kazakhstan
  • Kosovo
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • North
  • Macedonia
  • Norway
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Saudi Arabia
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Türkiye
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
Taxes and Duties

United Kingdom: Customs duties are included in your delivery cost — you will not need to pay customs duties or customs clearance for any deliveries within the United Kingdom.

European Union: Customs duties are included in your delivery cost — you will not need to pay customs duties or customs clearance for any deliveries within the EU.

Other countries: Depending on the destination country and shipping method selected, duties and taxes may either be collected at checkout or payable upon delivery. Where applicable, estimated charges and the total landed cost will be shown before you place your order.
Shipping Methods & Timeframes

We offer the following shipping options:

1. UK Delivery
Standard Delivery
⤷ Estimated transit time: 2–4 business days
⤷ Carrier: Royal Mail
⤷ Cost: £6

Express Delivery
⤷ Estimated transit time: 1–2 business days
⤷ Carrier: DPD
⤷ Cost: £9

2. EU Delivery

Standard delivery:
⤷ Estimated delivery time: 2–3 working days
⤷ Carrier: DPD

Express delivery:
⤷ Estimated delivery time: 1–2 working days
⤷ Carrier: DHL Express

*The shipping cost will be displayed at checkout before you complete your purchase.


3. Delivery to other European countries

Standard delivery:
⤷ Estimated delivery time: 5–7 working days
⤷ Carrier: DPD
Express delivery:
⤷ Estimated delivery time: 3–5 working days
⤷ Carrier: DHL Express

*The shipping cost will be displayed at checkout before you complete your purchase.
**Delivery times are indicated taking into account transit time after order processing.

4. International Delivery
You can find the current list of countries we ship to [here]. If your country is not listed, please contact our customer care team before placing your order.

Shipping costs, delivery times, and available carriers vary by destination and will be displayed at checkout before you complete your purchase.
Order Processing Time

Orders are processed and dispatched Monday to Friday, excluding public holidays.
Most orders placed before 2 p.m. are shipped the same day.
In some cases, processing may take 1–2 business days.

During high-volume periods (e.g. holidays, promotions, product launches), please allow up to 4–5 business days for processing.
Shipping Costs

UK Standard Delivery: £6
UK Express Delivery: £9
Other countries: Calculated at checkout.
Order Tracking

You will receive an email with your tracking number as soon as it’s generated.Depending on the carrier, it may take several hours for tracking updates to appear after the label is created.
Estimated Delivery Timelines (excluding processing time)

UK: 2–4 business days (often faster)
EU: 2-3 business days depending on the destination country
European countries: 5–7 working days depending on the destination country
International: 7-14 working days depending on the destination country
Carrier Delays

Please note: We are not responsible for delays caused by the shipping carrier once your package has been dispatched.

Returns & Exchanges

Return Window

Eligible items may be returned within 14 days of delivery, in accordance with applicable consumer protection laws in the United Kingdom and the European Union.
Conditions for Return
  • Items must be unused, unopened, and in original packaging.
  • Return requests must be submitted via email before sending items back.
How to Return an Item
  1. Contact us and provide your order number and the reason for the return.
  2. We’ll provide the return address and instructions.
  3. Send the item back using a trackable shipping method.
Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds

Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item. You will receive a confirmation email once your refund has been processed.
Non-Returnable Items
  • Opened or used haircare products
  • Items marked as "final sale"

Faulty or Incorrect Items

General

If you receive a damaged or incorrect item, please contact us  within 48 hours of delivery indicate the order number and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item

We’ll resolve the issue promptly, including sending replacements or issuing a refund if necessary.

Legal Notice

General

Our policies are designed to comply with applicable consumer protection and data privacy laws, including the UK Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and the General Data Protection Regulation (GDPR; Regulation (EU) 2016/679). Nothing in these policies affects your statutory rights.